"Research Firm Common Sense Advisory surveyed 144 buyers and released new findings on the pricing and procurement of over-the-phone interpretation services"
(Free-Press-Release.com) June 30, 2009 --
From
9-1-1 calls to insurance claims to courtroom trials, telephone
interpreting (TI) services are used every day to enable individuals to
communicate across language barriers. Market research firm Common Sense
Advisory surveyed 144 organizations that purchase the phone-based
services. The findings, which include the respondents’ vendor selection
criteria and the highest, lowest, median, and average prices across
multiple industries, are detailed in the firm’s June 2009 report,
“Telephone Interpretation Procurement.”
The overwhelming majority of respondents (84.8 percent) said that
interpreter qualifications were ‘very important’ to them, making this
issue the most important consideration for TI buyers.
“Price is always a factor when it comes to choosing a telephone
interpreting provider,” comments Nataly Kelly, lead analyst for the
study. “However, our research found that interpreter qualifications and
connection speed matter more to most buyers.”
.... read the rest of the article here.
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